A setting can be enabled, upon request, within your Compass Portal that allows parents/guardians to update both their own details and their child’s details directly in Compass, either via the web browser or the Compass app.
Updates submitted through this feature feed directly into the parent or student’s user record (see configuration settings below).
This feature can be configured in one of two ways:
Requires Approval: Updates submitted by parents will remain as Pending Changes until approved by an administrator. Changes will not be applied to the student record until approval is completed.
Direct Update: Updates are applied to the record immediately, with no approval required.
If you would like staff members to update their own details in Compass, please refer to our Update My Details (Staff) article.
What Information can be updated?
Some core fields are not editable, as they are required to create and maintain the user record. Fields that are not editable include:
First name, middle name, last name
Date of birth
Gender
Parents can update the following fields on their child's record:
Personal Details
Preferred first name
Preferred last name
Contact Details
Mobile number
Home phone number
Email address
Primary address
Mailing address
Emergency Contacts
Name
Relationship
Contact Details
Contact Order
Privacy Settings
Consent to publish photographs, video, audio
External (Media, General Public)
Internal (Newsletter, School Community)
Medical Information
Medical conditions
Title
Description
Symptoms
Action
Specifics
Attachments
Medication
Name
Frequency and Dosage
Time Given
Start and End dates
Expiry
Details
Parents can update the following fields on their parent record:
Personal Details
Title
Preferred first name
Preferred last name
Contact Details
Mobile number
Personal email address
Primary address
Mailing address
Demographic Information
Country of birth
Nationality
Religion
Ethnicity
Language
Steps to Complete Before Enabling Update My Details
The Update My Details feature allows parents to view and edit information linked to a student’s enrolment record. Relationship permissions must be reviewed before enabling this settings, as parents may be able to access or update another parents or emergency contact's details. This is important in cases involving separated families or restricted access arrangements.
Completing the checks outlined below will ensure sensitive information is protected and parents only see the records they are authorised to access.
1. Review Adult-to-Adult Relationship Risks
This report helps identify parents who should not have access to another adult’s or student’s enrolment record.
Navigate to:
People Management → Exports & Stats → Relationship Permissions → Adult to Adult Relationship Risks
Review the report carefully to ensure access permissions are correct.
If you are aware of additional parents who should not have access:
Go to People Management
Use the search bar to search for the parent
Open the parent’s record
Select the Family/Contacts tab
Click the Pencil icon next to the other parent
Untick the relevant access box to remove access
Click OK
Select Save and Close
2. Review Adult-to-Adult Relationship Permissions
To review broader adult-to-adult access permissions
Navigate to:
People Management → Exports & Stats → Relationship Permissions → Adult-to-Adult Relationship Permissions
Confirm that permissions reflect your school’s intended access settings.
3. Check Enrolment Record Permissions
Before enabling Update My Details, ensure that appropriate parents have access to the student’s enrolment record.
Navigate to:
People Management → Filter for Active Students → Exports & Stats → Relationship Permissions → Student Relationship Permissions → Select Choose Filtered People
Then:
Add a filter to Row 1 (if required)
Locate column W – “Can see enrolment record”
Review any records set to False
Any parent set to False will not be able to access or update enrolment details.
To update enrolment record access:
Stay in People Management
Search for the student and open their record
Select the Family/Contacts tab
Click the Pencil icon next to the relevant parent/guardian
Tick the Enrolment Record checkbox
Click OK
Select Save and Close
Repeat this process if both parents/guardians require access to edit details.